Retun ans Refund policy
Return & Refund Policy
At LessisLuxe, we take pride in curating thoughtful gifts for your special moments. Customer satisfaction is very important to us, and we want your shopping experience to be smooth and worry-free. This policy explains how returns, exchanges, and refunds work for your orders.
Returns
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You may request a return within 7 days of receiving your order.
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To be eligible for a return:
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The item must be unused, unopened, and in the same condition you received it.
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The item must be in the original packaging.
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Proof of purchase (order confirmation or receipt) is required.
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Non-Returnable Items
Due to the nature of gifting products, certain items cannot be returned:
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Perishable goods (e.g., chocolates, cakes, flowers).
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Personalized/customized products (items with names, initials, or special messages).
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Gift cards and digital products.
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Sale or clearance items.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
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Shipping charges are non-refundable unless the return is due to our error (wrong or defective product).
Exchanges
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We only replace items if they are defective, damaged, or if you received the wrong product.
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If you need an exchange, please contact us at support@lessisluxe.com with your order details.
Shipping for Returns
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Customers are responsible for return shipping costs unless the item is defective or an error was made in your order.
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We recommend using a trackable shipping method to ensure your return reaches us.
Contact Us
For any questions or to request a return/refund, reach us at:
📧 support@lessisluxe.com
📞 [9958555406]